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At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.
As a BSA, Merch Systems you’ll act as a strategic partner to Merchandising and Planning leaders, translating business needs into scalable technology solutions. You’ll help shape system strategy, drive functional and technical design, and ensure successful delivery across PLM, Merchandising, Planning, integrations, and reporting.
This is a highly collaborative role where you’ll work cross-functionally with Business Leaders, IT, Engineering, and vendor partners to deliver solutions that improve efficiency, visibility, and decision-making across the organization.
If you enjoy solving complex problems, influencing stakeholders, and driving systems that directly impact the business, this is a great opportunity to make an impact.
What You'll Do:
Partner with Merchandising and Planning business leaders to gather, define, and prioritize system and process requirements
Act as a subject matter expert for PLM, Merchandising, and Planning systems
Translate business needs into functional and technical solutions
Document business requirements, business cases, and functional specifications
Evaluate software solutions and system architecture to ensure alignment with business goals
Drive functional and technical design across PLM, Merchandising, and Planning platforms
Support system implementations, enhancements, and upgrades
Coordinate and support system integration and reporting solutions
Lead and support user acceptance testing (UAT), including issue resolution
Collaborate cross-functionally with IT, Engineering, and vendor partners
Develop project plans, timelines, and deliverables for system initiatives
Ensure systems meet evolving business needs and long-term technology strategy
Facilitate end-user reviews and stakeholder working sessions
Create and maintain functional and technical documentation
Develop training materials and support end-user adoption
Mentor junior team members and provide guidance on best practices
Identify opportunities for process improvements and system optimization
What You'll Need:
5+ years of experience as a Business Analyst, Business Systems Analyst, or Technical Analyst in a retail environment
Experience supporting PLM, Merchandising, and Planning systems
Experience with cloud-based PLM platforms (Centric preferred)
Experience with Oracle Retail Suite (Merchandising, Pricing, Invoice Management preferred)
Experience working in cloud-based environments (Oracle V19+ preferred)
Strong understanding of system integrations and reporting
Experience gathering requirements and translating them into technical solutions
What You'll Get:
A culture where people are accepted and encouraged to be who they are.
Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
Generous 50% employee discount and access to employee-only sales.
Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
Tuition reimbursement program
Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
Discounts on entertainment tickets and more.
Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
Torrid is proud to be recognized as a top workplace and industry leader. Our commitment to excellence in workplace culture, diversity, and customer service has earned us consistent recognition. Recently, our team has received the following accolades:
America's Best of the Best (2024) – Newsweek
America’s Best Employers for Women (2023, 2024) – Forbes
America’s Greatest Workplaces for Women (2023) – Newsweek
America’s Best Employers for Diversity (2022, 2023, 2024) – Forbes
America’s Greatest Workplaces for Diversity (2023) – Newsweek
America’s Best Employers for New Grads (2022, 2023) – Forbes
