Customer Success Manager, Mid-Market Accounts - Remote US

The Opportunity As a Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our mid-size business segment. The Mid-Market CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value. The Mid-Market CSM will also be responsible for actively contacting customers, identifying situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map. Responsibilities • Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth • Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate • Develop and implement strategies to increase customer investment in Seamless.AI products and services • Work closely with customer success and sales teams to identify opportunities for account expansion • Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal • Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies • Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers • Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Mid-Market customer-base • Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year • Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk • Escalate issues to drive resolution in a timely, proactive manner Education & Requirements • Bachelor’s Degree in Business, Marketing, or a related field • 2-3 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment • Excellent written and verbal communication skills • Team player, able to work alongside several internal teams • Detail-oriented, Well organized, Sales experience an advantage • Salesforce, Gainsight, Outreach, high density call volume experience an advantage • Ability to learn new technologies quickly and train others • Strong negotiation and closing skills • Ability to build rapport and foster long-term relationships with customers • Self-motivated with a results driven approach Check out what our employees think about working at Seamless CLICK HERE Since 2015, Seamless.AI has helped sales teams maximize revenue with the world’s first real-time B2B search engine. As one of Ohio’s fastest-growing companies, we’ve earned top industry accolades, including G2’s 2025 Best Software Products (#1 Highest Satisfaction Product), Purpose Jobs’ 2024 Best Places to Work, and LinkedIn’s Top 50 Tech Startups (2020, 2022, 2023). We are committed to a diverse, inclusive workplace and do not discriminate based on race, religion, gender, sexual orientation, age, or other protected statuses. Visa sponsorship is not available; applicants must be authorized to work in the U.S. Apply tot his job Apply To this Job Apply To This Job