Hospital Portal Processor (Remote)

Intake Portal Processor

Concierge Home Care | Remote (Florida Residents Only)

Build a Career Where Your Work Helps Patients Access Care

At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” drives everything we do.

As part of our intake team, you will play a vital role in ensuring patients receive timely access to home health services by accurately processing referrals and coordinating with hospitals and providers.

Why Team Members Choose Concierge Home Care

Flexibility & Work Environment

• Remote position (Florida residents only)
• Must live within 30 minutes of a Concierge Home Care branch location
• Monday-Friday schedule | 8:30 AM – 1:00 PM
• Collaborative team environment with strong operational support

Technology That Works for You

• EMR platforms designed for efficient referral processing
• Experience working within hospital referral portals such as:
• Aiden
• naviHealth
• CarePort
• Mayo Clinic portals
• Digital systems that support fast, accurate intake coordination

Compensation & Career Growth

• Hourly compensation: $18 – $20 per hour (based on experience)
• Structured onboarding and training
• Opportunities for professional growth within the intake and operations teams
• Supportive leadership and collaborative environment

Your Role as an Intake Portal Processor

As an Intake Portal Processor, you will serve as the first step in the patient care process by managing incoming referrals, verifying information, and coordinating with hospitals and referral partners to ensure smooth patient intake.

Responsibilities include:

• Referral Processing
  • Receive and process incoming patient referrals from hospital portals and referral sources
  • Coordinate with hospital case managers and discharge planners to obtain missing documentation
  • Information Management
  • Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR system
  • Provider Communication
  • Communicate with referring providers to confirm documentation accuracy and completeness
  • Documentation & Compliance
  • Maintain confidential referral records in compliance with HIPAA regulations
  • Ensure all patient information is organized, accurate, and properly documented
  • Administrative Support
  • Assist with intake workflow tasks, patient inquiries, and referral coordination
  • Support overall intake team operations and communication

Growth & Professional Support

We invest in your professional success with:

• Structured onboarding and training
• Ongoing professional development opportunities
• Exposure to high-volume healthcare intake operations
• Career advancement pathways within Concierge Home Care

Additional Perks & Benefits

• Start earning PTO from day one
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Employee referral bonuses ($1,000 bonus for every full-time or modified full-time clinician you refer and we hire!)
• Supportive leadership and collaborative team environment

Qualifications

• Minimum 1 year of recent experience with:
  • Medical referral processing
  • Navigating EMR systems
  • Hospital referral portals (Aiden, naviHealth, CarePort, Mayo, or similar)
  • Insurance verification and eligibility processing
  • Florida residency required
  • Access to a quiet, HIPAA-compliant home workspace
  • Strong organizational and multitasking abilities
  • Excellent communication and customer service skills
  • High attention to detail and accuracy
  Preferred

• Clinical background (LPN, Medical Assistant, CNA, etc.)
• Familiarity with multiple EMR platforms
• Experience working in high-volume referral environments