Leave of Absence Administrator (Hybrid/Remote - Los Angeles, Houston)

About the position

Founded in 1939, Reliance, Inc. (NYSE: RS) is a leading global diversified metal solutions provider and the largest metals service center company in North America. Through a network of more than 320 locations in 41 states and 12 countries outside of the United States, Reliance provides value-added metals processing services and distributes a full line of over 100,000 metal products to more than 125,000 customers in a broad range of industries. Under the supervision and guidance of the Manager, Leave Administration, the Leave of Absence (LOA) Administrator will assist with the administration of the Company's leave of absence and return to work/accommodation programs. The LOA Administrator is a subject-matter expert who will work closely with the Manager, Leave Administration, Local Points of Contact (LPOCs) and Operations Management at all assigned U.S.-based Family of Companies (FOCs) to ensure compliance with federal, state & local leave of absence laws (e.g., FMLA, CFRA, USERRA, etc.) in addition to Reliance, Inc. LOA policy.

Responsibilities

• Provides leave of absence support from first notice and intake to closure for assigned FOCs
• Obtains and reviews updated medical certifications to determine eligibility; provides recommendation on whether to grant or deny leaves based on facts and documentation of each case
• Serves as the primary point of contact for phone, emails, and mail communications with employees, management and LPOCs for low to medium complexity leaves of absence and related processes and escalates as needed
• Ensures proper integration of leaves (i.e., Workers' Compensation with FMLA, FMLA with CFRA, etc.)
• Counsel employees regarding pay (i.e., supplemental pay, STD, LTD, etc.), benefits, rights, responsibilities and other issues when being placed on or returning from a leave of absence
• Reviews medical documentation of employees returning from a leave of absence and provides guidance and direction to local management on a return-to-work strategy; when appropriate, coordinates accommodations for those returning to work with restrictions
• Reviews requests for ADA accommodation and leads interactive process with employee and local management to determine what (if any) accommodations may be needed
• Maintains accurate records of employee leaves to ensure Reliance remains in full legal compliance
• Stays up to date with changes in leave of absence and related laws to ensure continued compliance
• All other job-related duties and responsibilities assigned by management

Requirements

• High School Diploma/GED required
• Minimum of three (3) years' prior experience in managing leaves of absence required, preferably in a multi-unit, multi-state organization
• In-depth knowledge of federal, state and local leave laws (e.g., FMLA, CFRA, PDL, ADA, etc.) required
• Professional, articulate and able to exercise good independent judgment and discretion
• Working knowledge of integration of leaves and benefits
• Proficiency with Microsoft Office Suite
• Proficiency with HRIS, payroll & timekeeping systems; Ceridian, Dayforce & Kronos preferred
• Excellent written and verbal communication skills
• Ability to handle multiple tasks in a fast-paced environment
• Ability to use discretion and handle sensitive/confidential information appropriately
• Strong organizational skills and attention to details

Nice-to-haves

• Bachelor's degree in human resource management or related field preferred
• HR Certifications (e.g., PHR, SHRM-CP) preferred
• Prior experience in a union environment preferred
• Bilingual English/Spanish preferred

Benefits

• Hybrid work environment with minimum three (3) days in office presence per week