Pleno Technical Consultant - HRSD/ITSM (English advanced)

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<h2 data-path-to-node="2"><strong data-path-to-node="2" data-index-in-node="0">About Ondaro</strong></h2> <p data-path-to-node="3">As a recognized industry leader and <strong data-path-to-node="3" data-index-in-node="36">ServiceNow Elite "Pure Play" Partner</strong>, Ondaro designs, empowers, and sustains digital transformation for enterprise clients across the public and private sectors.</p> <p data-path-to-node="4">With prestigious awards such as ServiceNow’s <strong data-path-to-node="4" data-index-in-node="45">"Creator Workflow Partner,"</strong> <strong data-path-to-node="4" data-index-in-node="73">"Americas Elite Partner of the Year,"</strong> and <strong data-path-to-node="4" data-index-in-node="115">"Global Elite Partner of the Year,"</strong> Ondaro delivers end-to-end solutions. We enable organizations to maximize their ServiceNow investments, reducing costs and elevating service quality across the entire enterprise.</p> <h3 data-path-to-node="5"><strong data-path-to-node="5" data-index-in-node="0">The Role: Pleno ServiceNow Developer - HRSD/ITSM</strong></h3> <p data-path-to-node="6"></p> <h3 data-path-to-node="2"><strong data-path-to-node="2" data-index-in-node="0">In your daily routine, you will:</strong></h3> <ul data-path-to-node="3"> <li> <p data-path-to-node="3,0,0"><strong data-path-to-node="3,0,0" data-index-in-node="0">Execute the technical implementation</strong> of HRSD, following the team's established development standards.</p> </li> <li> <p data-path-to-node="3,1,0"><strong data-path-to-node="3,1,0" data-index-in-node="0">Develop and maintain</strong> employee journeys and the Employee Center, ensuring system performance.</p> </li> <li> <p data-path-to-node="3,2,0"><strong data-path-to-node="3,2,0" data-index-in-node="0">Troubleshoot and resolve</strong> technical and security issues related to HRSD, escalating highly complex cases when necessary.</p> </li> <li> <p data-path-to-node="3,3,0"><strong data-path-to-node="3,3,0" data-index-in-node="0">Teamwork & Collaboration:</strong> Support Junior developers and collaborate with the broader technical team on daily challenges.</p> </li> <li> <p data-path-to-node="3,4,0"><strong data-path-to-node="3,4,0" data-index-in-node="0">Quality & Governance:</strong> Write clean code adhering to ServiceNow best practices and participate actively in peer code reviews.</p> </li> <li> <p data-path-to-node="3,5,0"><strong data-path-to-node="3,5,0" data-index-in-node="0">Problem Solving:</strong> Investigate and resolve performance and technical issues effectively.</p> </li> </ul> <h3 data-path-to-node="5"><strong data-path-to-node="5" data-index-in-node="0">Required Qualifications:</strong></h3> <ul data-path-to-node="6"> <li> <p data-path-to-node="6,0,0"><strong data-path-to-node="6,0,0" data-index-in-node="0">Languages:</strong> Intermediate English (Required); Intermediate Spanish (Desirable).</p> </li> <li> <p data-path-to-node="6,1,0"><strong data-path-to-node="6,1,0" data-index-in-node="0">HRSD Expertise:</strong> Solid experience configuring portals and HR processes; familiarity with Performance Analytics for HR.</p> </li> <li> <p data-path-to-node="6,2,0"><strong data-path-to-node="6,2,0" data-index-in-node="0">Platform Fundamentals:</strong> Good understanding of ServiceNow platform features (Schedulers, Events, UI Actions, Business Rules).</p> </li> <li> <p data-path-to-node="6,3,0"><strong data-path-to-node="6,3,0" data-index-in-node="0">Scripting:</strong> Strong practical experience with server-side and client-side scripting, including APIs like GlideSystem and GlideRecord/GlideAggregate.</p> </li> <li> <p data-path-to-node="6,4,0"><strong data-path-to-node="6,4,0" data-index-in-node="0">Process Automation:</strong> Hands-on experience using Flow Designer to build and automate workflows.</p> </li> <li> <p data-path-to-node="6,5,0"><strong data-path-to-node="6,5,0" data-index-in-node="0">Integrations:</strong> Experience developing and maintaining inbound and outbound integrations (e.g., REST API, basic OAuth).</p> </li> </ul> <p data-path-to-node="9,0,0"> </p> <hr data-path-to-node="10"> <h3 data-path-to-node="11"><strong data-path-to-node="11" data-index-in-node="0">Benefits</strong></h3> <ul data-path-to-node="12"> <li> <p data-path-to-node="12,0,0">Medical & Dental Insurance</p> </li> <li> <p data-path-to-node="12,1,0">Home Office Allowance</p> </li> <li> <p data-path-to-node="12,2,0">PLR (Profit Sharing Program)</p> </li> <li> <p data-path-to-node="12,3,0">Life Insurance</p> </li> <li> <p data-path-to-node="12,4,0">Food & Meal Vouchers</p> </li> <li> <p data-path-to-node="12,5,0">Childcare & Nanny Allowance </p> </li> </ul> <p> </p>

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