<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Location:</strong> Home based</span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Salary:</strong> Band 5 plus excellent benefits</span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Schedule:</strong> Permanent, Full Time</span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Ready to impact a better future?</strong></span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">As a Resource Manager in our Employment, Skills and Training (EST) team, you’ll support our operational delivery by managing colleague capability to support delivery plan commitments, encompassing safeguarding, personal development, health, safety and colleague wellbeing<span style="line-height: 107%;">. </span>You will support delivery of high‑quality learning and skills programmes that support learners, employers and communities. Your work will directly contribute to creating positive pathways for colleagues across apprenticeships, adult learning and employability training.</span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">You’ll join a growing, future‑focused team committed to delivering meaningful outcomes for citizens and employers. By coordinating delivery resources across apprenticeships, adult learning, and employability programmes, you’ll play a key role in ensuring that our colleagues have the support, systems and planning needed to deliver excellent learner experiences.</span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>What you’ll do as a Resource Manager</strong></span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">You’ll be entrusted to:</span></p><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Manage resource planning to ensure colleague numbers align with delivery plans across all EST programmes, meeting operational, quality and regulatory targets.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Lead the operational support of tutors, trainers and coaches across Apprenticeships, Adult, Commercial, Horizontal and Employability courses.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Oversee recruitment, utilisation, performance management, welfare, motivation and development of delivery colleagues.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Ensure safeguarding, learner welfare, and health and safety are embedded in all delivery activities.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Support Training and Apprenticeship Managers and Segment Leads with the development and improvement of learning and delivery materials.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Work with operations colleagues, delivery partners and internal teams to support delivery planning, continuous improvement and programme updates.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Review monthly performance data to inform forecasting, delivery resource planning and programme management.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Maintain strong professional relationships and communication channels with delivery teams, partners and internal colleagues.</span></li></ul><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Does this sound like you?</strong></span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">You’ll be a great fit for this role if you have…</span></p><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Experience of resource management of, Apprenticeship programmes, Commercial training programmes, employability and adult programmes</span></li></ul><ul style="margin-bottom: 0cm; margin-top: 0px;"><li style="margin: 0cm 0cm 8pt 0px; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Experience of delivery management in adult vocational and employment programmes</span></li></ul><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">Strong planning, organisation and problem‑solving skills, and the ability to work under pressure.</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">A commitment to personal development and continuous learning.</span></li></ul><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Discover all you need to keep growing</strong></span><br><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;">We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.</span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>What we offer</strong></span></p><ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc"><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Holidays:</strong> Up to 25 days plus bank holidays</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Training and development:</strong> Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Health and wellbeing:</strong> Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Discounts:</strong> Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Charity:</strong> Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity</span></li><li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 12pt; font-family: tahoma, arial, helvetica, sans-serif; color: black;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Employee networks:</strong> Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.</span></li></ul><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; color: black;"><strong>Let’s impact a better future, together. Apply today.</strong></span></p><p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> </p><br><div></div><br><p style="text-align:justify"><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif;color:#46555f">All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.</span></p>
