Senior Director - Virtual Memorial Services & Community Programming

Overview
Keeper Memorials is seeking an exceptionally experienced and multidisciplinary leader to oversee the design, delivery, and evolution of our Virtual Memorial Services and Community Programming initiatives.
This role is intentionally narrow and demanding. It is suited only for candidates who have built, led, and operated at the intersection of end-of-life care, digital event production, and community engagement at a senior level.

Responsibilities

You will be directly responsible for:
Memorial Experience Design

• Structuring and directing highly personalized virtual memorial services
• Ensuring each service reflects authenticity, dignity, and emotional intelligence

Team Leadership

• Recruiting, training, and managing celebrants, technical staff, and contributors
• Setting quality standards for service delivery across all events

Contracts & Partnerships

• Negotiating and administering service agreements, affiliate programs, and vendor contracts
• Maintaining precise financial and contractual records

Content & Social Strategy

• Developing and executing social media strategies aligned with Keeper’s brand voice
• Writing, editing, and overseeing publication of articles and community resources

Community Programming

• Designing and executing grief-centered events, workshops, and initiatives
• Identifying and developing strategic partnerships with aligned organizations

Affiliate Development

• Sourcing, vetting, and onboarding complementary partners
• Managing and tracking program performance and mutual value creation

Performance & Reporting

• Analyzing event performance, engagement, and social metrics
• Producing monthly reports with actionable insights and strategic recommendations

Editorial Oversight

• Managing guest writers, contracts, deadlines, and revisions
• Ensuring all published content aligns with Keeper’s standards:
• honesty, vulnerability, respect, and community-first storytelling

Who This Role Is Not For

• General event planners without end-of-life experience
• Social media managers without grief/community exposure
• Funeral professionals without digital or programming leadership experience
• Content writers without operational or event execution background

Requirements (Non-Negotiable)

Candidates will only be considered if they meet all of the following:

• Minimum 5+ years managing and producing virtual events end-to-end (concept → execution → reporting)
• Minimum 5+ years in the funeral, memorial, or end-of-life care industry
• Minimum 5+ years actively serving as a celebrant for memorial or end-of-life ceremonies
• Minimum 5+ years designing and leading grief-centered or end-of-life community programming
• Minimum 5+ years administering and negotiating service agreements, contracts, and partnerships
• Minimum 5+ years hands-on social media management, including strategy, execution, and performance analysis
• Minimum 3+ years managing teams within a memorial, funeral, or end-of-life services environment
• Minimum 2+ years writing and editing long-form content (articles, thought leadership, or editorial content)
• Minimum 2+ years developing affiliate or partnership programs, including outreach and relationship management

Applications missing any of the above will not be reviewed.

• Preferred Qualifications (Strong Differentiators)
• Certified Death Doula
• Certified Event Management Professional
• Demonstrated experience working with grief-sensitive audiences at scale (digital or in-person)
• Experience bridging traditional funeral services with digital platforms

Pay: From $70,000.00 per year

Benefits:

• Dental care
• Flexible schedule
• Work from home

Work Location: Remote